HOW DO YOU DECIDE WHOM TO RENT TO?

Our applications are $45.00 for the first adult and $20.00 for each additional adult.
Adults are those over 18. On every tenant who wants to rent from us, we run a credit, eviction and criminal check. We strictly adhere to the Federal Fair Housing laws.

HOW DO I REPORT A SERVICE REQUEST?

For normal non-urgent maintenance items please mail your written request to:  T&C Management, 1701 Moon St NE, Suite 400, Albuquerque, NM  87112. Be sure to provide us with the best possible time and phone number to reach you.

If the item is urgent or an emergency and it is during regular business hours (Monday-Friday 9:00am-6:00pm or Saturday 10:00am-2:00pm) you may call our office at 268-1181.  After regular business hours, you may call our office line and our answering service will alert our 24 hour service technician.

If it’s a fire or police emergency, first call 911, then call T&C at 268-1181 and our answering service will call us.

If you smell gas, first call 911, second call PNM at 246-5700 to report the gas leak. Then call T&C at 268-1181 and our answering service will call us.

WHAT IS CONSIDERED A SERVICE EMERGENCY?

The following are examples of service emergencies:

• The main sewer is backed up.
• A pipe is broken and water is leaking into the home.
• There was a break-in to your apartment and you have an unsecured entrance to the home.

If an emergency arises during business hours (Monday-Friday 9:00am-5:00pm or Saturday 10:00am-2:00pm) please call our office at 268-1181.  If an emergency arises during non-business hours please call 268-1181 and our answering service will call us.

CAN I BE CHARGED FOR MAINTENANCE AT THE PROPERTY?

Yes, if the resident damages or neglects the maintenance you can be charged for it. If there is damage to an apartment, such as a broken window, and it is not due to natural causes (hail, wind etc.), you can be charged to fix the damage. If there is unwarranted damage to the property upon move-out (including a dirty apartment), you will be charged for it.

CAN I INSTALL CABLE OR SATELLITE TV?

You must first obtain written permission from T&C if there is no cable or satellite TV line currently exists. Some properties may be prohibited from installing cable or satellite TV. If you obtain permission, any installation costs will be the responsibility of the resident not T&C.

CAN I INSTALL EXTRA TELEPHONE LINES?

You must first obtain written permission from T&C. If you obtain permission, any installation costs will be the responsibility of the resident not T&C.

CAN I INSTALL A CEILING FAN; PAINT THE WALLS; ADD A SCREEN DOOR?

You must first obtain written permission from T&C. Any and all changes to your apartment must be cleared by T&C such as, but not limited to, ceiling fans, screen doors, washer/dryer hook-ups, painting the walls a different color, or anything that will change the apartment from when you first rented it. If you obtain permission, any installation costs will be the responsibility of the resident not T&C. Any changes to the apartment must stay at the apartment, if you install a ceiling fan it must stay at the apartment when you leave. Not obtaining permission could result in your evection and charges could be incurred to your final bill.

WHAT ARE MY RIGHTS TO PRIVACY IF T&C WANTS TO ENTER THE APARTMENT?

The New Mexico Uniform Owner-Resident Relations Act requires that the landlord give the resident 24 hours written notice before entering the property. T&C Management will give you written notice if we need to enter the apartment. However, if you report a maintenance request and give us permission to enter this will serve as the 24 hour notice.

WHAT ARE MY RESPONSIBILITIES IF MY COMPANY TRANSFERS ME BEFORE THE END OF THE LEASE?

Most leases are for a set period of time. If you need to leave before the lease expires, please call T&C Management at 268-1181 to find out what steps must be taken in order to be out of your lease.

CAN I SUB-LEASE THE PROPERTY?

No. The lease agreement clearly states that the resident shall not sublet the apartment.

CAN I RENT A STEAM CLEANER AND CLEAN THE CARPETS MYSELF WHEN I MOVE OUT?

No. Your lease agreement states that carpets must be professionally cleaned.

CAN I GET A PET AFTER MOVE-IN?

No. Your lease will only include a pet addendum if you have a pet upon move-in. Pets may not be added afterward.

WHEN AND HOW SHOULD I GIVE MY NOTICE TO VACATE?

You must look at your lease agreement or call T&C Management at 268-1181 to see what you should do if you wish to vacate. Generally, T&C must receive written notice on or before the first of the month. Usually, this written notice must be given 30 days in advance. So, if you wish to leave March 1^st you must give written notice on or before February 1^st.

WHAT HAPPENS IF MY ROOMMATE MOVES OUT BEFORE THE END OF THE LEASE?

If one of the people on the lease wishes to leave written notice must be given. (See the above question.) Anyone left on the lease will be responsible for rent. If you wish to get a new roommate, the new roommate must sign the lease. Not adding someone to the lease who lives in that apartment could result in a seven day notice.

WHAT HAPPENS TO THE ROOMMATE'S PORTION OF A SECURITY DEPOSIT AFTER THE ROOMMATE MOVES OUT?

Security deposits are collected as “security” for the apartment. No portion of the security deposit will be given if a roommate leaves, a security deposit can be refunded when a lease is terminated.

I HAVE ALWAYS PAID MY RENT ON TIME. WHY DID I RECEIVE A 3-DAY NOTICE WHEN THE RENT WAS ONLY 6 DAYS LATE?

The rent is due on the first of the month. Any rent not received by the 5^th of the month will be considered late and a 3-day notice can be given regardless of rental history. This is outlined in the lease agreement.

I AM AN EXCELLENT RESIDENT.  CAN YOU WAIVE MY LATE CHARGES?

No. T&C does not waive late charges. It is in the lease agreement that you have until the 5^th of the month to pay or a late fee will be incurred. Additionally, Fair Housing laws require that we treat all our residents equally. T&C cannot follow this law by waiving some resident’s late fees while charging other people late fees.